As a small business owner, I may hold some information about you (your name, email address, and in come cases, your postal address. This is a short section showing everything you could ever wish to know about how I collect, use and store this information. [You may also provide me with additional information eg for custom orders or personalised designs.]

 

  • IMPORTANT NOTE: When I talk about "information", I am only referring to your contact details. I never have access to your financial information when you make payments using PayPal, Wix (my online shop), WorldPay (for payments by phone), Stripe or bank transfer [Facebook etc]. All sensitive financial information is held securely by the processing companies, and they never share this with me, or anyone else.

 

But if you still have any pressing questions after reading this, please contact me.

Privacy Policy

Depending on where you buy from will depend on who has access. From this online website, its me and wix/paypal/stripe but from etsy it shall be etsy and paypal [depending on how you paid] 

 

Information sharing is limited as follows

Facebook: https://m.facebook.com/about/privacyshield

Etsy: https://www.etsy.com/uk/legal/privacy

Stripe: https://stripe.com/guides/general-data-protection-regulation

Paypal - https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev?locale.x=en_GB

Service Providers :- Limited information shared with trusted 3rd parties for delivery purposes only [Royal Mail please review their policies as required] Name and address information only.

Royal Mail: https://www.royalmail.com/business/system/files/royal-mail-the-gdpr-opportunity-with-mail.pdf

Wix: https://www.wix.com/about/privacy

Third Parties: Wix, Paypal, Etsy, Stripe, Facebook, Royal Mail

Who has access to your information

You may have the right to access and receive a copy of any information I hold about you by contacting me. You may also request that I change, restrict or delete any personal information I hold. I will delete any information I hold unless there is a legal requirement to keep it (I will inform you in these instances that your information cannot be deleted)

For the purpose of EU Data Protection Laws I, Eleanor Loat am the data controller of your information. 

If you would like to: access, correct, amend or delete any personal information we have about you, or if you don’t want us to process your data anymore, please contact us~!

Your rights

I only collect the information needed to fulfil your order, settle any disputes or provide customer support. If you purchase your order through ETSY you authorise Etsy to provide me with the required information. If you pay for your order through PayPal/Stripe, you authorise Paypal/Stripe to provide me with the required information. [To see their policies please go down to 'Who has access' section]

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Cookies:

The website provider I use, Wix, has cookies enabled for this site to make sure your computer (or other device) is recognised when you visit here again. This also includes cookies for pop ups and widgets installed into the website. For example, comment box. You can find out more about cookies in general here. Also paypal has a cookie on here due to the site allowing customers to pay with that method.

Wix Cookies Info: https://support.wix.com/en/article/cookies-and-your-wix-site

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How I collect information

Once an order is placed/paid for some basic information is transferred from etsy/paypal/stripe/online shop to my computer. This is only your name, address, product ordered, and order value. Information will be retained in these order books for the minimum required period for UK Tax Law.

All other information is stored in digital format only in my facebook accounts, etsy shop, online shop and email server.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How I store information

If you have any issues with the privacy policy or with any order etc then please contact me :)

If you would like to: access, correct, amend or delete any personal information we have about you, or if you don’t want us to process your data anymore, please contact us~!

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Eleanor Loat

11 Myddleton st

B18 7PG

Email: ellesdoodlebox@hotmail.com

Contact

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